FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What is the charge for shipping?
Shipping is free
How can I track my package?
We ship all orders with PostNord from Sweden.
If your package includes tracking, you’ll receive a tracking number in your shipping confirmation email.
You can track your package here:
🔗 https://tracking.postnord.com/us
Please note that smaller shipments may be sent without tracking.
Regardless of the shipping method, we guarantee that your order will arrive — or we’ll make it right.
Can I adjust or cancel my order?
Yes, you can make changes in your order if you contact us within a day after placing the order.
How long does the delivery take?
All orders are shipped from Sweden using PostNord.
- Tracked Letter: arrives in the U.S. within 5–7 business days
- Untracked Letter: usually also arrives within 5–7 business days, but may vary slightly depending on customs and local handling
If your order includes tracking, you’ll receive a tracking number so you can follow your shipment.
No matter the shipping method, we guarantee that your order will arrive – or we’ll make it right.
Where do you deliver to?
Currently, we only deliver within the USA, but we plan to expand our markets.
Products
Below are some common questions about our products
Are the patches really working when it comes to the repellent effect?
Yes, it works!
Mosquitos are attracted to humans for several reasons:
- Carbon dioxide: when we exhale, we release carbon dioxide, which mosquitoes can detect from a distance. This is one of the strongest factors detecting mosquitoes.
- Sweat and body odor: lactic acid, ammonia and other chemicals in our sweat are highly attractive to mosquitoes. Some people have a more appealing body chemistry for mosquitoes, making them more prone to bite.
- Skin bacteria: the bacteria living on our skin produce scents that can attract mosquitoes.
- Blood type: research has shown that mosquitoes may prefer certain blood types over others, with people with blood type O often considered more attractive to mosquitoes.
Our patches contains a mixture/blend of ingredients that is a crafted formulation with a repellent effect against mosquitoes.
This certain formulation, which contains essential oils, conquer the CO2 and other factors that attract the mosquitoes which mask us from insects.
How long time for protection per patch?
Each patch can provide protection for up to 8 hours depending on conditions. For best results, replace with a fresh one when needed.
What are the ingredients?
🟡 Citronella
A time-tested natural repellent used for centuries. Citronella masks scents that attract mosquitoes, making it harder for them to find you. We use Java citronella – known for its high concentrations of citronellal and geraniol.
🌿 Lemongrass
Derived from the same family, lemongrass contains citronellal and other active compounds that boost repellency. Studies have shown its effectiveness against mosquitoes, flies, and even sandflies.
🌱 Peppermint
The cooling, crisp aroma of peppermint is more than refreshing – it confuses mosquitoes’ sensory receptors and makes them stay away. It also adds a fresh layer of protection to our oil blend.
🌸 Geraniol
A naturally occurring compound found in many flowers and essential oils, geraniol adds both a pleasant floral note and strong insect-repelling power – particularly against mosquitoes, flies, and ticks.
Read more under Science
How about the safety?
It is safe to wear on the outer clothing, do not attach directly on the skin. Make sure children under 3 years are under adult supervision.
The patches contain undiluted essential oils on non-woven fabric.
0-2 years, 1-2 patches (place centrally on clothing or alternatively on the stroller, out of the reach of baby´s hands.
3-5 years, 2-3 patches (place near exposed body area on clothing)
6+ years 2-4 patches (place near exposed body area on clothing)
Adults 2-5 patches (place near exposed body area on clothing)
How many patches do I need to wear?
0-2 years, 1-2 patches (place centrally on clothing or alternatively on the stroller, out of the reach of baby´s hands.
3-5 years, 2-3 patches (place near exposed body area on clothing)
6+ years 2-4 patches (place near exposed body area on clothing)
Adults 2-5 patches (place near exposed body area on clothing)
Storage and disposal?
Store in a cool, dry place, away from food, drinks and out of children´s reach. Best in use within 6 months.
After use, dispose of the patches and backing in the trash, and recycle the zip-lock bag.
Do you wholesale?
Not currently, we will in the future!
If you are interested, don´t hesitate to let us now. You are welcome to e-mail us at info@bugser.com